Effective Date: 01/06/2025
Last Updated: 01/06/2025

Red Brick Markets is a multi-vendor marketplace operated by Cobble Lane Market Ltd. All products sold on this site are offered by independent sellers (“Vendors”). The terms below explain how returns and refunds are handled across the platform.

1. Who Is Responsible for Returns?

Each vendor on Red Brick Markets is responsible for setting and managing their own returns and refunds policy, subject to compliance with UK consumer law. Vendors are the merchant of record, and any contract of sale exists between the buyer and the vendor, not with Red Brick Markets or Cobble Lane Market Ltd.

2. Your Right to Cancel (14-Day Cooling Off)

Under the Consumer Contracts Regulations 2013, you may have the legal right to cancel your order within 14 days of receiving your item.

This right does not apply to all products, including:

  • Custom or personalised items
  • Perishable goods (e.g. food)
  • Sealed items which cannot be returned for hygiene reasons (e.g. certain clothing or jewellery) if unsealed
  • Digital downloads

If the item qualifies for cancellation under these regulations, the vendor must honour your right to a refund. This must be clearly stated in the vendor’s product listing or returns policy.

3. Vendor Returns Policies

Because this is a marketplace, each vendor may have their own return terms, including:

  • Whether “change of mind” returns are accepted
  • Who pays return postage
  • How refunds are issued
  • Timeframes for returning items

These policies should be:

  • Displayed on the product page or vendor storefront
  • Compliant with UK consumer law at minimum

If no vendor-specific return policy is stated, UK law will apply by default.

4. How to Request a Return or Refund

To request a return or refund:

  1. Log in to your account (if applicable)
  2. Contact the vendor directly using the platform’s messaging feature
  3. Provide your order number, product details, and reason for return

Vendors will respond to requests and advise on the return process.

Red Brick Markets does not issue refunds or accept returns directly, but we may step in to mediate disputes if required.

5. Return Postage & Costs

The cost and responsibility for returning items will vary by vendor.

  • Some vendors may offer free returns
  • Others may require buyers to pay return shipping

This will be specified in the vendor’s policy or at the time of the return request.

6. Refunds

Refunds are processed by the vendor and may be issued:

  • Through the original payment method (e.g. via Stripe)
  • Manually (e.g. via bank transfer or voucher)

Refunds may take up to 14 days from the date the vendor receives the returned item or agrees to issue a refund.

Original shipping fees may or may not be refunded, depending on the vendor’s policy and legal obligations.

Vendors may also issue partial refunds where appropriate.

7. Digital Products and Downloads

Please note:

  • Digital products and downloads are non-refundable
  • By purchasing a digital item, you waive your right to cancel once downloading begins
  • This is in line with the Consumer Contracts Regulations (Digital Content)

8. Disputes and Mediation

If you experience a problem with a vendor and cannot reach a resolution, please contact us at:

📩 support@redbrickmarkets.co.uk
We may:

  • Review the correspondence between buyer and vendor
  • Advise on applicable regulations
  • Mediate where appropriate

While we do not take sides, we aim to ensure fair treatment and help both parties find a resolution where possible.

9. Our Role as a Marketplace

Red Brick Markets is operated by Cobble Lane Market Ltd as a sales platform only. We are not a seller and do not:

  • Own any listed products
  • Process returns or refunds ourselves
  • Set or enforce individual vendor return policies (beyond minimum legal requirements)

All sales, returns, and warranties are the responsibility of the vendor from whom you purchased.

10. Questions or Escalations

If you need help or guidance regarding a return or refund, you can reach our support team:

📧 support@redbrickmarkets.co.uk
We aim to respond within 2 working days.

Summary: Buyer Responsibilities

✅ Check each vendor’s return policy before purchasing
✅ Contact vendors directly for returns or refunds
✅ Keep return tracking information (if returning an item)
✅ Understand your statutory rights may not apply to digital, custom, or excluded items