Privacy Policy

Effective Date: [Insert Date]
Last Updated: [Insert Date]

Welcome to Red Brick Markets, a UK-based online marketplace operated by Cobble Lane Market Ltd. Your privacy is important to us. This policy explains how we collect, use, and protect your personal data under the UK GDPR and Data Protection Act 2018.

Who We Are

Cobble Lane Market Ltd
Company No: 16492694
Registered Address: 27 Old Gloucester Street, London, WC1N 3AX
Email: privacy@cobblelanemarket.co.uk
Website: https://www.redbrickmarkets.co.uk

Cobble Lane Market Ltd is the data controller for this website and platform. Vendors may also be data controllers for customer data they receive to fulfil orders.

What This Policy Covers

This policy applies to:

  • Buyers and sellers using Red Brick Markets
  • Visitors browsing the site
  • Vendors registering to list products

Personal Data We Collect

From Buyers:

  • Name
  • Email address
  • Billing and shipping addresses
  • Phone number (optional)
  • Order details
  • Uploaded files for custom orders

From Vendors:

  • Name, email, phone
  • Company/business information
  • Billing address
  • Identity verification documents
  • Stripe Connect account link

Automatically Collected:

  • IP address
  • Device/browser information
  • Cookie identifiers
  • Referrer URLs
  • Analytics and behavioural data via:
  • Google Analytics
  • Meta/Facebook Pixel
  • ActiveCampaign
  • hCaptcha

Legal Bases for Processing

We process your personal data under:

  • Contractual obligation – to fulfil orders
  • Legal obligation – tax and compliance
  • Consent – for marketing, tracking cookies
  • Legitimate interest – website security, service improvement

How We Use Your Information

  • Process orders and payments
  • Enable vendor accounts and storefronts
  • Provide support
  • Detect and prevent fraud
  • Send marketing (with consent)
  • Comply with legal duties (e.g. tax reporting)

Payments

Payments are securely handled via Stripe Connect.
We do not store or access your card or bank details. Vendors receive direct payouts from Stripe.

Cookies and Tracking

This site uses cookies for:

  • Website functionality
  • Analytics and usage insights
  • Marketing (with consent)

A cookie banner is shown on first visit. Some third-party cookies may be set via embedded tools (e.g. YouTube, Meta).

At present, we do not offer advanced cookie preference toggles.

Reviews and Public Content

  • Buyers can leave reviews on products and stores
  • Reviews are moderated
  • Seller storefronts are publicly visible
  • Buyer accounts are not public

Sharing Your Data

We may share limited data with:

  • Vendors (to fulfil your order)
  • Stripe (for payments)
  • Delivery couriers (via vendors)
  • HMRC (to comply with UK marketplace regulations)
  • ActiveCampaign (for email management)
  • Marketing providers (anonymised or aggregated only)

Vendors cannot access customer data outside their own sales.

Data Security

We take your security seriously. Our measures include:

  • SSL encryption
  • Firewalls
  • DDoS protection
  • Backups
  • Email security (DMARC, SPF, DKIM)

All data is encrypted in transit and at rest.

Data Retention

We retain:

  • Guest data (30 days for abandoned carts)
  • Order/account data (up to 6 years for legal compliance)
  • Analytics data (anonymised where appropriate)

You can request data deletion at any time (see below).

Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccuracies
  • Request deletion (“right to be forgotten”)
  • Object to processing (e.g., for marketing)
  • Port your data to another service
  • Withdraw consent at any time

To exercise your rights, email: privacy@cobblelanemarket.co.uk
You can also complain to the ICO at https://ico.org.uk

Marketing

  • Marketing emails require opt-in
  • Unsubscribe links are in every email
  • Vendors can send platform announcements only (not targeted marketing)

Children

This site is not aimed at under-18s. No age verification is used, but the platform is intended for adults.

Policy Updates

We may update this Privacy Policy when required.
All users will be notified via email and/or on-site notices. Logs of acceptance are stored securely.

Contact Us

Cobble Lane Market Ltd
Email: privacy@cobblelanemarket.co.uk
Website: https://www.redbrickmarkets.co.uk